Returns

Cancellation
In case you have placed an incorrect order and you want to cancel it, please contact us with your order number and details. We will get back to you and do the needful.

Once your refund is approved we will credit your bank via online transfer or send you the cheque for the amount agreed. Cancellation requests will be accepted before the dispatch of the merchandise only, once dispatched you will have to follow a return order procedure.

The refund shall be processed within 15 days of request and will also depend on the issuing Bank’s policy.

Returns
For returning an order that you have already received, please contact us within 48 hours of receiving the order. Please do not send back an item without consulting with us. It is very important that you DO NOT send the item back to us until you have verified with us as no credit or replacement shall be given on a returned item, which has not been verified / approved with us. Always report any and all problems associated with the item you wish to return. Be as specific as possible when describing the problem as all returned items are examined for defects / variations.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused and in the same condition as you have received it, in its original packaging along with original tags and packaging.

For a return requested on an order, you will be issued a credit note, which will be redeemable at www.bannasa.com

Courier charges will not be refunded in case of returns except in case of faulty product or different product. Please note that we cannot offer exchanges or refunds on used products. We will not responsible for damage after the product has been used.

Please allow one to three weeks from the day we receive your package for your request to be processed. You will be contacted once your request is complete.

We do not have reverse pickup facility at this stage, so please send the package to us for returns post approval.

All the products are attributed with size chart. Please order accordingly, as we will not be able to cater size alterations based returns.

International Returns
Due to technical reasons, we will not be able to entertain any returns and/or refund on International orders even if shipped within India.

All disputes subject to Jaipur Jurisdiction – Rajasthan – India.